Frequently Asked Questions
Q: Looking for Balm of Gilead near you?
A: We are currently found in natural food/health markets, organic grocery stores, and other select stores across the following 26 states of the USA: Indiana, Colorado, Washington, New Mexico, Nevada, Alaska, Delaware, Wyoming, Kansas, Maryland, Hawaii, Missouri, Texas, Kentucky, Montana, South Dakota, New York, Arizona, Virginia, Florida, Arkansas, Louisiana, Wisconsin, Illinois, Minnesota, and California. We are also found at select locations in Canada. We are distributed nationwide to both the USA and Canada. Contact us to find specific locations near you!
Q: Want to sell Balm of Gilead in your store?
A: Fill out our Wholesale Application, and we will review your store and get back to you as soon as possible.
Q: What is your shipping policy?
A: Typical processing time is 1-3 business days, with estimated 1-4 business day transit time, for a total estimated delivery time of 2-7 business days after your order is placed. Available expedited shipping options are shown at checkout.
Shipping is FREE for orders of $40+ (wholesale orders excluded), otherwise a flat rate shipping charge of $4.99 is added for standard shipping on orders under $40.
All Hand Sanitizer ships via Ground only and cannot be shipped to P.O. Boxes.
Q: Do you offer refunds on purchases?
A: Please find our refund policy here.
Q: Do we test our products on animals?
A: No, Gilead's does not perform any animal testing, whatsoever.
Q: Is our Grass-Fed Tallow free of hormones, antibiotics, and steroids?
A: Yes, of course! Our Grass-Fed, Grass-Finished Tallow is sourced from select farms. The cattle are raised in a passive organic environment, and are never given any hormones, antibiotics, or steroids! Only the highest standards are in effect at these farms, and we take it a step further, using a proprietary process to give us the most pure, nutrient-dense tallow. Compare ours to others - you'll see the difference!